Access your existing Bitmoji avatar by logging in to your account!
In the Bitmoji app, select how you signed up:
- If you signed up with Snapchat, tap ‘Continue with Snapchat’
- If you signed up with an email address, tap ‘Log In’
Need help with the Chrome Extension? Head over to the Bitmoji Chrome Extension article for frequently asked questions!
Q: I forgot my password, how can I change it?
A: When signing in, please use the same credentials you signed up with. For example, if you signed up for Bitmoji via Snapchat, you must sign in via Snapchat, NOT with the email address associated with your Snapchat account.
If you signed up via email, you can change your password at any time by requesting a password reset on this page.
📣 If you are not getting the password reset email, please check your Spam folder or search your inbox for ‘Bitmoji’.
If you signed up via phone number, you can change your password at any time if you have access to the phone number you signed up with. You can request a password reset by selecting ‘Forgot Password’ when you attempt to log in. Please note that this feature may not be available to all users.
Forgot your Snapchat password? Please follow the directions to change your Snapchat password on Snapchat Support.
Q: I’m still having trouble signing in, what can I do?
A: When signing in, please use the same credentials you signed up with. For example, if you used Snapchat to create a Bitmoji account, please log in with Snapchat, NOT with the email address associated with your Snapchat account.
Not sure how you signed up? If you created an account with Snapchat but tried logging in with the email address or phone number associated with your Snapchat account, don't worry! You can still tap 'Continue with Snapchat' - we'll take you to the Snapchat app and you can log right back in. Please ensure you have the Snapchat app installed on your device!
Still having trouble? If you have a Snapchat account, try creating a new Bitmoji account by tapping 'Continue with Snapchat.' If you don't have Snapchat installed on your phone, you can tap 'Create Avatar' and get started by creating an account with your email address 👈