When you sign up for Bitmoji and use our services, we collect certain information from you, like your email address and the Bitmoji avatar you create. We also collect information about you and how you’ve used our services, like the frequency you change outfits. There are a couple ways to access this data based on how you created your account.
Q: I created a Bitmoji account with Snapchat. How do I download my data?
A: To access data like the date your account was created and your support tickets, you can visit Snapchat’s accounts website and then follow the steps below. We take the security of your data very seriously, so you’ll need to have a verified email address to download your data.
- Log into your account on accounts.snapchat.com
- Select 'My Data'
- Select 'Submit Request' at the bottom of the page
- If you have verified an email address with Snapchat, we’ll send you an email with a link once your data is ready to download
- Follow the link in your email to download your data
- Tap the link to download your data
In the latest version of Bitmoji, you can also go to Snapchat’s accounts website by tapping on the Gear icon or the three dots in the top corner of the app. From there, tap ‘My Account’ then ‘Request My Data.’ Then, follow the steps above to download your data.
Q: I created a Bitmoji account with an email address. How do I download my data?
A: In the latest version of Bitmoji, you can access your data by following the steps below.
- In the Bitmoji app, tap on the gear icon in the top-right corner
- Tap ‘My Account’
- Tap ‘Request My Data’
- Confirm you want to request your data
Note: It can take up to 24 hours to package your data. If you don’t see a link to download, please check back later. Your 'My Data' download will arrive in the form of a ZIP file. To open and view a ZIP file, you'll need to have compatible software on your device! The link expires in 72 hours from the moment it becomes available for download.
Q: What types of information can I access?
Q: What information is available?
A: Here is all the available information.
- Account information
- Bitmoji usage history
- Support tickets
Q: What’s account information and where can I find the information?
A: This includes information you provided when you first created your account, like your name and email address. You can download the information by following the instructions at the beginning of this article.
Q: What is Bitmoji usage history and where can I find the information?
A: This includes information about the frequency you’ve updated your Bitmoji avatar and the number of outfits saved. You may also find the search terms you entered in Bitmoji. You can download the information by following the instructions at the beginning of this article.
Q: What are support tickets and where can I find the information?
A: When you submit a ticket to Bitmoji Support using the email address associated with your account, or if you created a Bitmoji account with Snapchat, you will find your support tickets available for download. You can download the information by following the instructions at the beginning of this article.