Q: I created a Bitmoji account with Snapchat and forgot my password. How do I change it?
A: Please follow the directions to change your Snapchat password on Snapchat Support.
Q: I created a Bitmoji account with an email address and forgot my password. How do I change it?
A: You can request a password reset on this page
If you are not getting the email, please check your Spam folder.
Note: When signing in, please use the same credentials you signed up with. For example, if you signed up for Bitmoji via Snapchat, please sign in via Snapchat, NOT with the email address associated with your Snapchat account.